During the week of 7th to 11th August, our practice is participating in a national survey to find out what your experience with health care is like and how your overall care is managed.
Taking part is voluntary. You can choose to say no.
If you take part, your responses will be anonymous and your privacy protected throughout. We will share your contact details, including email address and mobile number, only so that you may receive an invitation to complete the survey online.
By taking part in the survey, you would be helping to improve care and access to health services in local communities across
New Zealand. www.hqsc.govt.nz
What do I need to do to participate?
Have a consultation with either the doctor or nurse during the survey dates. Confirm or provide your individual email address and/or mobile phone number with reception staff.
Do I have to take part?
No. We would really appreciate your feedback but you can ignore the email or SMS you might receive.
Who can see my feedback?
Any feedback you provide is anonymous. There is the option to provide your contact details at the end of the survey if you need someone from your Practice to contact you, but this is completely up to you.
How long will it take?
The time it takes to complete the survey depends on your answers. Generally it takes 5-15 minutes, but may take a little longer if you have a lot you’d like to say.
Can I fill it out while I wait for my appointment?
No, we are not offering paper or tablet options currently.
If some of the questions don’t apply to me do I just skip them?
Yes and the survey will skip you past questions depending on previous answers.
Does it save if I get interrupted?
Yes. Every time you click ‘next’ your response is saved. Clicking on your survey link (or re-entering your SMS code) will take you back to where you were up to.
Is it multi-choice or do I write all the answers?
Mostly multi-choice but there are several places where you can explain things in your own words.
Do I have to do it online? I don’t have internet access / email address / I would do it on paper if you gave it to me now...
No internet access: is there anywhere locally that you access free Wi-Fi or internet e.g. Practice or library?
No email address: we can text message you a code which you enter at www.myexperience.health.nz
We’re trying to move away from paper based surveys so that we can collate your feedback faster.
Will my contact details be misused?
No. There are strict privacy rules and protocols around the survey and use of patient information.